Dr. Kafai Veterinary Hospital Privacy Policy

PRIVACY POLICY: Effective on November 27, 2023


Welcome to the Privacy Policy for Dr. Kafai Veterinary Hospital (“the Company,” “we” or “us“), a veterinary hospital that’s reimagining, reinspiring, and redesigning pet care. This Privacy Policy describes how we collect, use and disclose information from our users, including with respect to the Dr. Kafai Veterinary Hospital website, content, applications, services, tools and features and the related Dr. Kafai Veterinary Hospital online application (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services. If you use the Services on behalf of a company or other entity then “you” includes you and that entity, and you represent and warrant that (a) you are an authorized representative of the entity with the authority to bind the entity to these Terms, and (b) you agree to these Terms on the entity’s behalf.

The Services can only be accessed and used subject to the Dr. Kafai Veterinary Hospital Terms of Service and this Privacy Policy.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY USING, ACCESSING, OR DOWNLOADING ANY OF THE SERVICES, YOU AGREE THAT YOU ARE BOUND BY THE GTA ANIMAL HOSPITAL TERMS OF SERVICE AND PRIVACY POLICY. IF YOU DO NOT AGREE TO OUR TERMS OF SERVICE AND PRIVACY POLICY, THEN YOU MAY NOT ACCESS AND USE THE SERVICES.

TYPES OF INFORMATION WE COLLECT


We may collect the following categories of information:Registration information you provide when you create an account, including Personal Information such as your name, email address, telephone number, username and password. As used in this Privacy Policy, “Personal Information” means information that identifies (whether directly or indirectly) a particular individual, such as the individual’s name, postal address, email address and telephone number. When Anonymous Information is directly or indirectly associated with Personal Information, this Anonymous Information also is treated as Personal Information. When information can be linked to and identifies an individual, then those pieces of information are likewise Personal Information. “Anonymous Information” means information that does not directly or indirectly identify, and cannot reasonably be used to identify, an individual user.

Information you provide to us when you access or use the Services and each time you interact with the Services or https://gtaanimalhospital.ca, for example, when you update information in your control panel, communicate with us by telephone or email, and order or download new products or services. Such information includes your payment information. We also store information about the products and services you purchase through the Services, such as the product information, date of purchase, and information relating to any support issue.

Usage, viewing and technical data, including your IP address or device identifier when you use the Services. If you access your account from a mobile device, that mobile device may also provide us with details of your location. Most mobile devices allow you to disable this functionality.

Information we receive from third parties. For example, if you access the Services through a third party platform or log-in, we may also collect your email address associated with that third party, and any information you have made public in connection with that service or which the third party shares with partner services.

COOKIES, WEB BEACONS AND OTHER TRACKING TECHNOLOGIES


Our Services use cookies, which are small, commonly-used files that are transferred to your computer by us or a third party when you allow your browser to accept cookies. Similarly, we, our third party service providers or advertisers may also use “web beacons,” “pixel tags” or other tracking technologies, which are typically small pieces of code placed on a web page to monitor behavior and collect certain data regarding the actions of our guests online. These cookies and other technologies may be used to track your online traffic patterns, to enhance your experience when using our Services, to store information during your session, to personalize the Services for you based on your preferences and selections, to target advertising or content to you (as described further below) and to collect Information about you and your visit to our Services for other marketing and business purposes. You can adjust your privacy preferences regarding the use of cookies and similar technologies through your browser. However, disabling cookies may impair your user experience and disable certain features of our Services.

Our Services may use cookies or other technologies provided by website analytics services such as Google Analytics to help us better understand how our Services are used. By tracking how and when you use our Services, these technologies help us determine which features and content on our Services are most important to our visitors. If you do not want information collected through the use of cookies, you can turn off cookies using your browser’s settings menu; however, this may eliminate our ability to provide a personalized or user-friendly experience. To learn more about, or to opt-out of Google’s analytic and marketing services, visit Google Analytics Terms of Use, the Google Privacy Policy, or Google Analytics Opt-out.

Data about your activities online may be collected for use in providing advertising tailored to your individual interests, either by us, our affiliates, or third parties. We may use third parties such as network advertisers and ad exchanges to serve advertisements across the internet and may use third party analytics service providers to evaluate and provide us and/or third parties with information about the use of these ads on third party websites and viewing of ads and of our content. The information collected may include information about your visits to our Services, such as the pages you have viewed. These third-party tracking technologies may be set to, among other things: (a) help deliver advertisements to you that you might be interested in; (b) prevent you from seeing the same advertisements too many times; and (c) understand the effectiveness of the advertisements that have been delivered to you. This collection and ad targeting takes place both on our Services and on third-party websites or services that participate in the ad network, such as websites that feature advertisements delivered by the ad network. This process also helps us track the effectiveness of our marketing efforts. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as a DoubleClick cookie) together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our Services. To learn more about how to opt out of Google’s use of cookies, visit the Google’s Ads Settings, here. To learn more about how to opt out of DoubleClick’s use of cookies, visit the DoubleClick opt-out page, here.

LOCATION; IP ADDRESSES; AND CLICK-STREAM DATA


Our services and servers may collect other Information from you. The Information collected cannot typically be used to identify you personally. However, if you have registered for our services, it may be possible for us to link certain information to information that identifies you personally. Information collected through our services includes: information sent to us automatically by your web browser, the address of the web page you were visiting when you accessed our services, information about your operating system, the browser you are using; the date and time of your visit; and online traffic patterns and content accessed throughout our services. If you allow the use of location services, we may also collect location information through our services. This information allows us to better tailor our content to visitors’ needs, to localize and personalize content, and helps us and certain third parties to better understand our audience.

INFORMATION SECURITY

We have implemented reasonable security measures to safeguard the Personal Information you provide us. However, please remember that “perfect security” does not exist on the Internet, and accordingly we cannot provide any guarantee that your Personal Information or any other information you provide us will remain secure.

EFFECTIVE DATE; POLICY CHANGES

Each time you use our services, the current version of the Policy will apply. Accordingly, when you use our services, you should check the date of this Policy (which appears at the top of the Policy) and review any changes since the last version. We reserve the right to modify this Policy at any time and without notice other than simply posting such modifications. Any such modifications will be effective immediately upon posting on the services.

LIMITATION OF LIABILITY

By providing us with any Personal Information, you expressly and unconditionally release and hold harmless Dr. Kafai Veterinary Hospital, related entities, parents, service providers, licensors, and its or their respective officers, directors, employees or agents (collectively the “Dr. Kafai Veterinary Hospital Parties”) from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected Personal Information. In addition, while we take reasonable steps to prevent third party companies from making unauthorized use of your Personal Information, we cannot be held liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected Personal Information by those third parties.

UNDER NO CIRCUMSTANCES SHALL ANY GTA ANIMAL HOSPITAL PARTIES BE LIABLE FOR ANY DAMAGES (INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, CONSEQUENTIAL, LOST PROFITS OR LOST REVENUE) THAT RESULT FROM THE USE OF THE INFORMATION OR MATERIALS ON THIS SITE, EVEN IF THE GTA ANIMAL HOSPITAL’ PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. INTERNATIONAL GUESTS.

If you are accessing our services from outside of Canada, you consent to the transfer of your information to Canada, and the processing, use, and sharing of your information in accordance with this Policy. Regardless of where your information is collected or transferred, the information will be treated in accordance with this Policy.

If you are accessing our services from outside of Canada, you consent to the transfer of your information to Canada, and the processing, use, and sharing of your information in accordance with this Policy. Regardless of where your information is collected or transferred, the information will be treated in accordance with this Policy.

CONTACT US

You may contact us with your questions or comments regarding this Policy or our information collection and dissemination practices at info@gtaanimalhospital.ca